Content Lunch Workshop: From Support to Sales: How AI Agents Are Redefining the Ecommerce Landscape

Discover how AI agents transform customer service into a pivotal part of the retail journey by enhancing customer conversations throughout the entire lifecycle. This session will explore how retail companies such as Monos and Creativity Inc leverage AI to personalize customer interactions, improve engagement, and boost sales through strategic product recommendations and upselling at key moments.

Maja Schaefer
CEO, Zowie

Keith Washington
COO, Missouri Star Quilt Co

Jacen Cabading
Senior Care Specialist, Monos

Wendi Mills
Director of Customer Service, Missouri Star Quilt Co


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