From Retail to E-Commerce | Interview with Sr. CX Manager at Princess Polly (Courtney Anderson)

The 34th episode of 'The OP Show' with Tanner Chatterley is here!

In this episode, we’re excited to welcome Courtney Anderson, a key leader at Princess Polly, to share her unique career journey and insights into the evolving world of retail. Courtney’s career began in brick-and-mortar retail with big-box retailers, and over the course of more than a decade, she transitioned her expertise to the online realm with Princess Polly. As the brand begins opening physical stores, Courtney is eager to bring her extensive knowledge back into in-person interactions, blending the best of both worlds.

Courtney also opens up about her personal life, including her move across the country to attend school, which eventually led her to settle in Southern California. She shares her passion for trying new things and her commitment to building a strong team to serve customers in the best way possible.

And it’s not all business in this episode! We have some fun segments, including “Would You Rather: Fashion Edition” and “Emoji Translation,” adding a playful touch to the conversation.

Tanner is the CEO of OrderProtection.com, which provides shipping protection and customer service for leading eCommerce brands like Hexclad, Oh Polly, Hurley, and more. To learn more, visit OrderProtection.com and discover how to turn your shipping problems into profit.