Скачать или смотреть What Options Exist For Call Center Agent Scoring?

Are you looking to improve your call center's performance by effectively evaluating your agents? This video dives into the various methods and systems available for robust call center agent scoring, helping you understand how to benchmark and enhance team efficiency.

In this video, you'll discover:
► Key methodologies for assessing call center agent performance.
► How different scoring models can impact agent development and customer satisfaction.
► Strategies for implementing an effective agent scoring program.
► The benefits of consistent feedback loops based on scoring data.


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