Introduction to Customer Experience (CX)

Research has found that companies that have been able to deliver a better customer journey have watched their revenues increase by as much as 10 to 15%, while at the same time lowering their cost to serve by 15 to 20%. How is this possible?

Ignite Sweden invites you to a seminar where you will be introduced to Customer Experience (CX) Management Framework, the practical methodology that turns the rhetoric of “putting customers at the heart” of everything an organisation does into a practical reality.

In this one-hour introduction, Veronika Luxemburg will share knowledge on how to manage the customer experience, thus enabling organisations to deliver differentiation to customers. You will learn a very simple generic CX framework: helping to understand how to turn the concept of CX into reality. To learn more about Veronika and her CX-experience, please read more here: http://www.cqxlux.com/