Скачать или смотреть Salesforce Pricing Shifts, AgentForce, and Slack: What Customers Need to Know Before Dreamforce

Salesforce is making bold changes that every customer needs to pay attention to. In this episode of Insights for IT Negotiations, UpperEdge’s Adam Mansfield joins Kylie Chisholm to unpack the upcoming 6% price increase, the evolving AgentForce pricing models, and Slack’s shift toward higher-cost enterprise editions.

They explore what’s really driving these updates, how they impact your current agreements, and what actions you should take now to maintain leverage, especially with Dreamforce around the corner.

Key Topics:
• Why Salesforce is raising prices and how customers are reacting
• What to know about AgentForce pricing models and AI consumption risks
• Slack’s price increase and its role in Salesforce’s bundling strategy
• Practical steps to prepare for renewal negotiations

Episode Chapters
0:00 Why These Conversations Matter
Adam explains why sharing behind-the-scenes client insights is critical for Salesforce customers.

1:01 Guest Introduction: Adam Mansfield
Adam Mansfield, practice leader for Salesforce, Microsoft, and ServiceNow at UpperEdge, joins the episode.

2:20 Spotlight on Salesforce Updates
The discussion shifts to Salesforce changes around pricing, Agent Force, and Slack.

3:03 Salesforce Pricing Increase
Adam breaks down the 6% list price hike effective August 1st and why Salesforce is doing it.

4:26 Customer Reactions to Price Hikes
Executives voice frustration at paying more while underutilizing existing Salesforce features.

7:18 What Customers Should Do Now
Adam urges customers to demand granular utilization data and prepare leverage before renewals.

10:24 Agent Force Explained
Adam details Salesforce’s evolving Agent Force model, from conversation-based to action-based pricing.

13:15 Agent Force One Edition
Discussion of the $550 per user per month package combining unlimited agents, Data Cloud, and Slack.

14:59 Risks of Consumption-Based Pricing
Adam highlights why consumption models can quickly drive unexpected cost escalations if not negotiated properly.

20:46 Slack Pricing Changes
The team covers Slack’s new enterprise edition and significant Business+ uplift that drives upsell pressure.

23:11 Negotiation Strategies for Slack and Agent Force
Adam advises customers to demand proof of value, contractual protections, and exit options.

25:03 Dreamforce and the Road Ahead
The hosts preview Salesforce’s likely push at Dreamforce and why customers must come prepared.

#SalesforceStrategy
#ITNegotiations
#SoftwareRenewals
#EnterpriseSoftware
#AgentForce
#AIConsumption
#SlackEnterprise
#TechSourcing
#VendorManagement
#DreamforcePrep

Resources
PODCAST – https://upperedge.com/knowledge-cente...
BLOG - https://upperedge.com/salesforce/sale...