Скачать или смотреть Learning Needs Analysis for Customer Service Training

A learning needs analysis gives you clarity before you invest in training, and good return on investment thereafter. By identifying the exact skills your people need now and, in the future, and understanding the real performance gaps holding results back—you avoid generic programs and focus on learning that delivers measurable impact. Aligned with your organizational goals and evolving business demands, this process ensures your training is targeted, strategic, and designed to improve performance, efficiency, and outcomes across your organization.

Content
0:00 Intro
0:54 Why a needs analysis matters
1:29 Business context
1:55 Performance gap analysis
2:31 Learner and role analysis
3:03 Task and interaction analysis
3:32 Organizational and environmental factors
4:03 Learning and performance solutions
4:35 Measuring success
5:03 Key Takeaways

Produced by Bobbi Lusic, FacilitationHub.ca
AV capture: Camtasia Editor and Audiate
Visuals: MS PowerPoint
TTS tool: ElevenLabs Studio
Editing: MS ClipChamp