How Did the Philippines Become the World's BPO Capital

The Philippines is a top outsourcing destination due to its English language proficiency, a skilled and educated workforce, cultural compatibility, cost-effectiveness, and government support.

Outsourcing began in the late 1970s in the Philippines, and the country became the "call center capital of the world" due to its large and well-developed BPO industry. The Philippines was declared the world's BPO capital in 2010.

Mar Roxas is considered the father of the BPO industry in the Philippines for his role in establishing the country as a major player in the industry. Major leaders in the BPO market include the Philippines, India, China, the United States, Thailand, and Mexico. The first contact center in the Philippines was established by Frank Holz in 1992.

Learn more about how the Philippines became the world's BPO Capital here: https://manilapros.com/blog/ultimate-...