Скачать или смотреть 12x KPIs to Objectively Size Up Any SaaS Firm (Acquisition Concept)

00:00 - Introduction and Overview
01:03 - Importance of Objectivity and Data
06:06 - Sales Metrics: Opportunities, Sales Cycle, Win Rate, and Sales Velocity
13:29 - Customer-Centric Metrics: Logo Retention, SaaS Retention, and Net Revenue Retention
14:28 - Product Metrics: Time to First Value, Weekly Active Users, and Time to Response
19:00 - Support Metrics: Time to Resolution, Tickets per Day, and Tickets per Customer
23:49 - Conclusion and Final Thoughts

Read our last newsletter on Acquiring and Operating Micro SaaS here 👇
https://skalingventures.substack.com/

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Kjael Skaalerud-- / kjaelskaalerud
Kevin Lewis-- / mrkevlewis

//ABOUT ACQUIRE & OPERATE
This podcast is dedicated to acquiring and operating Micro SaaS firms.
Tune in for deal analysis, operating frameworks / templates, and other musings...