Скачать или смотреть Transforming Customer Experience CX in BFSI

Synopsis: Continuously evolving landscape, cutting-edge competition, and rising customer expectations have become a general thumb rule to adapt to in almost every industry, including banking & financial institutions. The customer experience (CX) in banking is an important aspect of every strategic approach to meet the demands of their customers.
Improving the customer experience in the BFSI industry should be the first goal for banking institutions and financial service providers. Banks and financial institutions need to be transformed digitally to deliver a consistent customer experience, whether it's online or retail.
Improved customer experience will be a legitimate differentiator in an increasingly competitive environment. A seamless customer experience can increase customer loyalty by 1.9x, significantly reduce costs by 2x, and boost revenues & increase wallet share by 1.9x.
This webinar will deliberate on industry best practices to transform their Customer Experience (CX) with a digital-first approach by understanding the Influence of Customer Experience (CX) on your Revenue, and Cost throughout the value chain.

Moderator: Md Ujaley, Senior Special Correspondent, ETGovernment
Geetanjali Chugh Kothari, Head-Marketing, Corpcomm and Customer Experience, Bharti Axa Life Insurance
Rahul Agarwal, Chief Distribution Officer, Exide Life Insurance
Nimish Agrawal, SVP, Head of Marketing & Digital Sales, Max Bupa Health Insurance
Prasanna Lohar, Head Technology–Digital, Innovation & Architecture, DCB Bank
Prakash Gurumoorthy, Partner & M.D, Asia Pacific & Japan, BORN Group
Nitin Singhal, MD, Adobe