Скачать или смотреть Edd Bower - How Operators Can Personalise at Scale

How can hospitality finally turn scattered guest data into meaningful action?

In this episode Adam sits down with Edd Bower from Guestwise to break down the real path to personalisation.
If you work in CRM, marketing or operations, this conversation will be incredibly valuable.

Edd shares his journey into hospitality data and explains why many operators feel overwhelmed by disconnected systems. He highlights the need for clean, unified data, simple automation and a real single customer view that teams can actually use.

Timestamps

00:00 Intro
02:10 How Edd moved from acting into data
05:30 Why feedback represents only a tiny slice of guest sentiment
10:20 The problem with disconnected platforms
15:40 How a daily guest digest improves service
22:10 What operators need for a single customer view
28:30 Why hospitality tech still feels broken
34:20 Making automation accessible for smaller operators
36:00 Final thoughts

Subscribe for more hospitality insights and conversations with leaders across the industry.
Learn more at www.captivewifi.io

#HospitalityTech #CRM #GuestData #Guestwise #CaptiveConversations #RestaurantMarketing #HospitalityInsights #CustomerExperience