Leveraging Distributed Intelligence to Transform the Customer Experience

Distributed intelligence—which extends decision-making, control and action to devices at the edge of the network—enables a new and differentiated approach to help utilities improve grid efficiency, reliability and safety, transform customer service and successfully accommodate more distributed energy resources onto the grid. By engaging and empowering customers with a new generation of efficiency and services, Xcel Energy is innovating their approach in order to improve reliability, efficiency and security for its customers. Distributed intelligence applications such as load disaggregation will play a role in helping their consumers integrate and detect new loads such as electric vehicle chargers, as well as provide better insight into how to engage and manage their energy usage. In addition, through managing edge applications and changing grid conditions to better serve its customers, Xcel Energy is improving customer control with the ability to optimize the effectiveness of dynamic pricing programs. These programs empower customers with useful and intuitive digital tools to automate demand in off-peak periods in order to save money and stabilize demand across the entire grid. Hear how Xcel Energy is transforming its technology, people and processes to build and expand mutually beneficial relationships with its customers.

1:14- 1:52 - Xcel Energy and customer service
2:22-2:38 - Itron and Xcel Energy