Скачать или смотреть Ch. 7: Service Breakdown & Service Recovery

In this video, we delve into the intricate world of customer service, exploring everything from recognizing service failures to employing successful recovery tactics. Join us as we break down the complexities of delivering exceptional customer service and how to turn negative experiences into positive outcomes. Whether you're a business owner, a customer service representative, or simply interested in improving customer interactions, this video will provide invaluable insights and practical tips. Don't forget to like and share this video with anyone who can benefit from mastering the art of customer service!

OUTLINE:

00:00:00 Understanding Service Breakdowns
00:00:17 Working with Internal Customers
00:00:30 Dealing with Behavioral Styles
00:00:49 Recognizing and Dealing with Difficult Customers
00:01:05 Handling Difficult Customer Situations
00:01:24 Dealing with Customer Defection
00:01:37 Problem-Solving Model
00:01:52 Frontline Service Recovery
00:02:04 Disaster Planning Initiatives
00:02:14 Conclusion