Building Trust in Artificial Intelligence (AI) Solutions

Learn how to build Artificial Intelligence (AI) solutions and explore the examples of human-AI interaction. As with human-to-human relations, humans and AI solutions work best together when trust exists. To build long-term use of your AI solution, trust needs to be established between the user and the solution. This is not as easy as it sounds, especially since humans can make trust-based decisions in an instant while an AI solution has many factors that can make it untrustworthy.

In this talk, we’ll explore how concepts used to build trustworthy human relationships can be applied to AI systems. We’ll also discuss guidelines and examples for human-AI interaction, including approaches such as communicating clear intent, interpreting models, providing contextual information, mitigating biases, and more.

Table of Contents:
0:00 – Building trustworthy Al solutions
3:13 – Speed trust
5:37 – The 4 cores of credibility
11:33 – Al interactions and speed of trust
30:19 – BIG versus GU
37:54 – Al interactions and speed of trust

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