PM Principles :8 Build Quality into Processes and Deliverables

The principle of maintaining a focus on quality in processes and deliverables is crucial for project leaders. Quality refers to how well a product, service, or result matches its requirements, and it's difficult to define in absolute terms. Building quality into processes and deliverables means producing items that meet stakeholder requirements and expectations, reducing costs, and increasing customer satisfaction. Quality has multiple dimensions, such as performance, reliability, resilience, sustainability, and uniformity. The quality principle applies to both the deliverable and the steps involved in producing it, ensuring the identification and fulfilment of relevant requirements, specifications, and test criteria.

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