Скачать или смотреть Basic Customer Service Etiquette: Rude or Friendly? | Live Discussion

Hey everyone! 👋 Tonight we're having a super relaxed live discussion about something that happened to me recently with an online vendor.
Picture this: my very first interaction with this vendor, and they immediately addressed me by my first name. Not "Ms./Ma'am," just my first name!
It got me thinking: is this basic customer service etiquette? Is it too casual? Is a more formal approach always the right way to build a professional relationship, at least initially?
Join the live chat right now and tell me your thoughts!
Did I overreact?
What is the correct practice for vendor-customer communication?
Have you ever had a similar customer service experience—good or bad? Share your stories below!
Let's dive into this topic and figure out the best way businesses should address us. Smash the like button if you've got an opinion on this, and I can't wait to read your comments!





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