Скачать или смотреть 002: Stuart Procter - MD of The Stafford, London - Opportunity, People & Customer Experience

Stuart Procter is the MD of The Stafford, London. He began his career at the tender age of 16 through a rigorous three-year apprenticeship under the watchful eye of Craig Bancroft and Nigel Haworth, he went to work for Shire Hotels as a deputy general manager. Stuart then became general manager of The Vineyard, a luxury five-star hotel and spa in Berkshire before heading North again to become general manager of The Devonshire Arms Hotel & Spa in North Yorkshire, owned by the Duke and Duchess of Devonshire. During the four years, the hotel gained 4-AA-Red-Stars along with several accolades including 1 Michelin Star and three Rosettes.

In 2006 Stuart got his first taste of the London life, when he took over the helm at The Stafford at the age of 29, taking on the responsibility of overseeing the £26m pound development. During his five-year tenure the hotel’s annual revenue grew from £8m to £12.5m and profitability from £2.2m to £5m.

In 2011, Stuart left The Stafford to become managing director of GG Hospitality, the company he co-founded with Manchester United football legends, Ryan Giggs and Gary Neville, spending five years creating and developing two global brand concepts, Café Football and Hotel Football. In November 2015 he made a much-welcomed return to The Stafford, London as general manager to oversee the multi-million pound renovation.

Key points:
Jump into opportunities
Hire, retain and work with great people
Love what you do and the people you are doing it with

Key parts:
1:00 Why hospitality
2:30 Linking football to hospitality
3:00 Craig Bancroft and Nigel Haworth influence
4:00 Early progression to the Vineyard at 21
5:20 What makes a hotel 5 stars?
6:30 Moving back up North to work with the Duke and Duchess of Devonshire
7:30 Moving from good to great
9:35 29 years old and moving to London for the Stafford Hotel
11:30 Managing time
15:45 Managing a re-development
17:30 Leaving Stafford Hotel for the first time
18:00 Cafe & Hotel Football & working with Ryan Giggs & Gary Neville
21:00 Returning to the Stafford
22:10 The best customer experience
23:20 Increasing performance in your people
27:00 Level of detail and data required for your customers
32:15 10 quick fire questions

Check out the Stafford, London - it's a beautiful, historic 5 star hotel in the heart of London - https://thestaffordlondon.com

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