Скачать или смотреть Transforming Customer Service: AI in Microsoft Dynamics 365 Contact Center

🚀 Discover how AI is revolutionizing customer service with Microsoft Dynamics 365 Contact Center! Join UC Today's Susie Harrison and Symity's Chris Goodwill as they explore AI capabilities transforming modern contact centers.

🎯 What You'll Learn:
✅ How Copilot enhances agent productivity as a "superpower"
✅ Reduce customer query resolution time by up to 70%
✅ AI implementation while maintaining data privacy
✅ Future trends: autonomous agents and predictive engagement

⏰ Key Moments:
00:45 - How Copilot enhances agent productivity
03:25 - Contact center scenarios that benefit most from AI
06:47 - Data privacy and compliance with AI
09:25 - Best practices for maximizing AI value
12:45 - Future predictions: 3-5 year outlook

🔥 Key Takeaways:
Faster Resolution: AI-powered timeline highlights and article surfacing
Seamless Context: Eliminate customer frustration from repeating information
Rapid Onboarding: Reduce agent training time from months to weeks
Data Security: All data remains within Microsoft's secure environment

👨‍💼 Featured Expert:
Chris Goodwill - Microsoft MVP and Strategic Partner at Symity

💡 Ready to Transform Your Contact Center?
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