Average Speed of Answer | Managing Metrics

Описание к видео Average Speed of Answer | Managing Metrics

Everyone talks about Average Speed of Answer (ASA), but not everyone understands how it's calculated.  This video will give you a complete, concise explanation, along with graphics that will help you remember how it works.  It also notes the importance of Average Speed of Answer (ASA) to customer satisfaction and to optimizing call center accessibility.  

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