Скачать или смотреть 🔓 The Future of Field Service: Unlock Efficiency, Growth & Profit | Simprosium 2025

Aly Pinder Jnr, Research Vice President at IDC, shares his expert data on The Future of Field Service and the key market trends driving change in the trades. Learn how field service organisations can leverage technology, data, and people-first strategies to improve customer metrics and drive net revenue streams.

Aly walks us through the shift in business priorities, moving away from only operational efficiencies like mean-time to resolution and first-time fix, toward customer experience and driving margin from every service experience. He explains how AI, better data insights, and valuing your workforce are crucial to closing the gap between customer expectations and delivered value. Find out why top-performing field service businesses are rethinking their approach to service models, customer engagement, and technology investment.

🛠️ Chapters
• 00:00:29:16 - Aly Pinder’s Background
• 00:02:24:24 - What’s Keeping Field Service Leaders Up At Night?
• 00:04:44:11 - The Human Element: Employees Drive Outcomes
• 00:06:24:22 - Market Trends: Customer Expectations and AI
• 00:08:56:03 - Data Challenges: Insights vs. Volume
• 00:10:09:15 - Juggling Challenges & Opportunities
• 00:15:37:08 - Core Trends Impacting the Market
• 00:18:57:23 - Scheduling and Resource Prioritisation
• 00:20:30:24 - Shifting from Reactive to Predictive Service
• 00:22:48:00 - Modernising Your Technology Footprint
• 00:24:50:04 - Why Connected KPIs Matter
• 00:26:01:17 - Evolving Service Offerings for Value
• 00:28:52:20 - AI, Intelligence, and Optimisation
• 00:31:23:03 - The Service Maturity Continuum
• 00:33:40:17 - Real-World Examples of Advanced Service
• 00:35:52:07 - AI Pilots vs. Delivering Value
• 00:38:57:18 - Prioritising Practical AI in Field Service

Ready to embrace the practical transformation that drives incremental business growth?

Book a demo to learn how Simpro can help you leverage data, improve employee engagement, and prioritise value-driven service.

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About Simpro
Simpro is the AI-first operating platform built for the trades. We celebrate the companies, office staff, and field technicians who keep the world running. Our tools help contractors eliminate complexity, unlock clarity, and increase profitability across every job. More than 250,000 users worldwide rely on Simpro to work smarter, scale and grow, and get paid what they deserve.

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