Скачать или смотреть CXplorers: AI Hallucinations in CX – What You Need to Know

What happens when your AI assistant starts making things up?

In this episode of CXplorers by ContactPoint360, we dive into the fascinating (and sometimes frustrating) world of AI hallucinations — when generative AI produces responses that sound confident but are factually incorrect or completely made up.

💡 What you'll learn:

What exactly is an AI hallucination?

Why do they happen in tools like ChatGPT and other generative models?

The real risks hallucinations pose in customer experience (CX)

How to spot and mitigate them in contact centers and support journeys

The future of AI reliability in CX operations

Whether you're a CX leader, AI enthusiast, or just trying to understand where automation helps — and where it can go off track — this episode breaks it down clearly, with real examples and expert insights.

🎧 Hosted by:

Daniel Cheung – VP, Enterprise Partnerships

Jasper Nastor – Lead Architect, AI-Driven Solutions

👉 Subscribe for more conversations on the intersection of AI, technology, and customer experience.

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