Скачать или смотреть Effective communication techniques

Effective communication involves being clear, concise, and empathetic, focusing heavily on active listening, paying attention to nonverbal cues (body language, tone), and giving thoughtful feedback, all while understanding your audience and adapting your style to ensure mutual understanding and build connection

. Key techniques include 

asking clarifying questions, maintaining eye contact, avoiding interruptions, and using stories to make points memorable, ensuring your message is received as intended


Core Techniques

Active Listening: Give undivided attention, face the speaker, make eye contact, nod, and avoid planning your response while they talk. Summarize to confirm understanding.

Nonverbal Communication: Be mindful of your body language (open posture, smiles), tone, and facial expressions to reinforce your words.

Clarity & Conciseness: Get straight to the point, use simple language, and avoid jargon so your message is easily understood.

Empathy & Perspective: Try to understand the situation from the other person's point of view.

Feedback: Welcome questions, invite feedback, and provide constructive input to ensure clarity and build trust. 

This video provides tips on how to communicate more effectively: