Скачать или смотреть Conflict Resolution and Mediation Module 9 Conflict Resolution in Organizational and Community Set

Effective conflict resolution does not end with reaching an agreement; it requires evaluation, follow-up, and sustainability measures to ensure long-term effectiveness. This module provides an in-depth, advanced exploration of post-resolution assessment, monitoring, and reinforcement strategies that maintain peace, strengthen relationships, and prevent recurrence.
You will learn how to measure resolution effectiveness, identify gaps, implement corrective measures, and institutionalize best practices. Emphasis is placed on both quantitative and qualitative evaluation tools, organizational learning, and community resilience.
1. Importance of Evaluation in Conflict Resolution
Evaluation ensures that:
Agreements are fully implemented and adhered to.


Parties maintain commitment and trust post-resolution.


Underlying causes are addressed, not just symptoms.


Systems, policies, and processes are improved to prevent recurrence.


Key Insight: Conflict resolution is dynamic, requiring ongoing assessment and adaptation to evolving circumstances.
2. Methods for Evaluating Conflict Resolution Outcomes
Follow-Up Meetings


Schedule periodic check-ins with parties to review progress.


Assess compliance with agreements and address emerging issues.


Surveys and Feedback Tools


Collect data on participant satisfaction, perceived fairness, and relationship quality.


Use structured questionnaires, interviews, and focus groups.


Performance Metrics and Indicators


Track objective measures: productivity, absenteeism, grievance rates, or turnover in organizations.


Assess social cohesion, community engagement, or stakeholder collaboration in community contexts.