Скачать или смотреть How BDEx helped South California Edison Improve Performance and Efficiency

South California Edison and Basis Technologies

In this video, we explore how Southern California Edison (SCE) used BDEx from Basis Technologies to address key challenges they face as a utilities company - including managing exception data, tracking productivity, and allocating work. As one of the largest electrical utilities in the United States, SCE needed to support complex operations while maintaining their mission to deliver reliable energy services and excellent customer service.

BDEx helped SCE to streamline workflows with advanced analytics, smart task routing, and real-time reporting. With robust tools to track performance and manage exception data, BDEx helped to ensure compliance with internal and regulatory standards. The consolidation of multiple homegrown systems into a single analytics platform also streamlined reporting and exception handling, enhancing service delivery across departments.

By investing in BDEx , Southern California Edison not only realized short-term benefits - but also laid the groundwork for future operational agility and continuous improvement across the company.

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Links

Explore the full case study on our website: https://www.basistechnologies.com/

Request a demo of BDEx or other SAP tools: https://www.basistechnologies.com/req...

Browse our resource library: https://www.basistechnologies.com/res...

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Chapters

00:10 - How BDEx improved SAP data management, productivity insights, and exception resolution.
00:15 - Overcoming exception data overload through integrated analytics and system consolidation.
00:44 - Real-time productivity tracking to enhance user performance and exception handling.
01:03 - Smart work allocation and task routing to boost operational efficiency.

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Key Points in the Video

Exception Management: BDEx consolidates scattered data into unified, actionable insights.

Productivity Visibility: Advanced reporting empowers managers to track user performance and efficiency.

Smart Work Routing: Tasks are intelligently assigned based on team capacity and priority.

System Integration: Replaces fragmented tools with a cohesive, scalable SAP solution.

Customer Impact: Enhanced operations lead to faster issue resolution and better service delivery.

This video is a must-watch for IT leaders, SAP professionals, and utility managers seeking to modernize exception management and workforce optimization.

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