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[Webinar] StayNTouch Best Practices: How to Use Rover PMS to Revolutionize the Front Desk

Rover PMS can revolutionize your lobby by revamping your front desk. And in the hands of a savvy staff member, Rover can be a powerful new tool to engage with guests and drive upsell revenue. This webinar will show front desk agents (and their managers) the best strategies for using Rover to enhance the guest experience and maximize conversions. During this webinar, you will learn:

1.) Why revamping the front desk will ENHANCE the role of the front desk agent 一 and how this can benefit your hotel and your guests;

2.) Sales techniques to maximize face-to-face upsells in Rover;

3.) How to engage in natural conversations that lead to increased guest satisfaction (and conversions!);

4.) Tips on transforming your lobby from a glorified waiting room to a guest-centric social or co-working space;

5.) How management can utilize recognition and incentive programs to instill a revenue and guest-centric mindset.


StayNTouch's Best Practices series are live presentations that enable hoteliers to ask questions and better understand how to use Rover to increase guests engagement and revenue. Stay updated and join us in the next live webinar by subscribing at www.StayNTouch.com