Day 11 - Optimising Customer Experience with Dynamics 365 Contact Center: A Festive Approach

As the holiday season approaches, the importance of delivering exceptional customer experiences becomes even more crucial. Just like the magic of Christmas, Dynamics 365 Contact Center brings the gift of powerful tools to streamline and enhance customer engagement. In this festive-themed session, we’ll unwrap the key features that make this platform a true game-changer for organizations eager to improve efficiency, responsiveness, and customer satisfaction during this busy time of year.

Much like Santa's helpers, Dynamics 365 Contact Center, combined with Copilot technology, delivers "superpowers" to both customers and agents, allowing for faster resolutions and boosting holiday cheer with improved satisfaction. Discover how Copilot’s AI-driven recommendations act like a guiding star, empowering agents with real-time insights and context-aware guidance, ensuring peak productivity and top-quality service.

We’ll also delve into how integrating CRM systems, knowledge sources, and customer data can create a 360-degree view of interactions—transforming service delivery into a personalized, proactive, and data-driven experience. Just as each Christmas gift is thoughtfully wrapped, this system enables businesses to tailor their support, ensuring no customer is left without the perfect solution.

What: A high-level understanding of Microsoft’s new Contact Center as a Service (CCaaS) platform
Why: Equipped with this knowledge, you'll be able to position it within your business or start building your own Dynamics 365 Contact Center practice
How: Through festive infographics and real-world examples, you'll grasp the true power of this disruptive, gift-like product just in time for the holidays!