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SREcon23 APAC - From "Keeping the Lights On" to "Designing the LEDs": A Detailed Review of Our Journey Transforming 500+ Engineers

Ian David Hamilton and Sriram Subramanian, Standard Chartered Bank

In 2020, inspired after attending the Oct 2019 SRECon in Dublin, we embarked on our own SRE (and data engineering) transformation. Now 3 years later we would like to share our story transforming 500+ Production facing engineers from a process driven way of working to a dynamic, award winning, software engineering team who place SRE at their heart. The session will include a detailed review of the "how did we do it", lessons learned, key enablers that accelerated our transformation, and ongoing challenges – hopefully with some crowd sourced solutions! Key topics will be People and Culture, Observability, and measuring client experience with a 360 degree lens using quantitative and qualitative indicators.

View the full SREcon23 Asia/Pacific program at https://www.usenix.org/conference/sre...