Essential Help Desk Metrics behind Great Customer Support - HappyFox Webinar

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About the webinar:
At a time when offering exceptional customer service is considered a strategic advantage for businesses, it is imperative for each involved individual to understand what numbers testify their performance and how that influences the business.
To make sense of your existing support proceedings you need to be able to identify and improve the Key Performance Indicators (KPIs).
In this webinar you will see how help desk staff, support managers and executives alike can use help desk reports and tools to improve their customer support performance collectively.

Key Takeaways
1. Metrics that help easily & efficiently solve customer issues and drive support decisions.
2. Metrics that help manage staff, remove constraints and improve performance (Quality Assurance).
3. Metrics that help manage teams and optimise support process.

Learn About
1. Importance of Help Desk Metrics.
2. Setting up Key Performance Indicators at various support process levels.
3. How to Measure, Analyse and gain actionable insights from the metrics.
4. How to further optimise and improve support process.

HappyFox
HappyFox is a help desk ticketing system that helps business deliver customer support. Using HappyFox help desk software, provide awesome customer support through different channels such as Email, Web, Chat, Phone and Social Media. Take advantage of self-service feature and make your help desk available to your customer 24x7.