Скачать или смотреть Hypebrickz Test: Bad Service and Low-Quality Products – My Story

In August, I ordered a “AJ1” sneaker brick set with a mini-figure from Hypebrickz, based on a sneaker fan’s recommendation. After about four weeks, the package arrived—not from the USA, as advertised, but from China, in a cheap, damaged, Temu-style package. Strange, considering Hypebrickz claims to be a U.S.-based company but ships from China.

When I opened the package, the bricks and the figure were inside, but the stickers were missing. I decided to start building anyway, hoping that maybe the stickers were already applied to the pieces. However, the set only came with a poorly legible digital instruction guide. The assembly took about an hour and was straightforward. Then came the big surprise: I had ordered the AJ1 SBB in yellow, but my sneaker was a bright orange—clearly the wrong color and still without stickers.

So, I reached out to customer support. After 48 hours, I received a response, and that’s when the problems really began. First, support claimed it was the correct color and insisted it was yellow. Even after I sent a photo clearly showing the bright orange, they kept saying everything was correct. Finally, after some back and forth, they reluctantly admitted the color wasn’t exactly right. This felt extremely unprofessional. They also never acknowledged the missing stickers. Eventually, they offered a replacement, and I agreed. I confirmed my address and waited another four weeks—but nothing arrived.

When I reached out to support again, I was given excuse after excuse. First, they said they’d lost the tracking number. After a few more weeks, they claimed the package had been returned to the factory. There was always some new explanation. At that point, I opened a PayPal case to handle the issue. Even there, they offered a mere 40% refund—an incredibly poor resolution.

In summary: the quality from Hypebrickz is disappointing, and the customer service feels almost like a scam. Nike has already announced LEGO sneaker sets coming in 2025, which are likely to be a safer option.

I can only warn others about Hypebrickz.

#sneakercommunity #Hypebrickz #sneakerfever