Managing Outpatient Interactions Beyond the Phlebotomy Setting

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. They discuss how to proactively manage the variety of patient requests and interactions that occur in an outreach laboratory beyond the phlebotomy environment.

Their discussion topics include:
• Communicating with the patient about at-home kit collection expectations.
• Maximizing the effectiveness and efficiency of receiving specimens from at-home collections.
• Preventing uncomfortable situations for the patient.
• Patient questions that may arise and how to address them.

Learn more about positioning your organization for success at the Leveraging the Laboratory conference on Sept. 17 and 18, 2024, in Rochester, Minnesota.