Скачать или смотреть How Workforce Management Improves Employee and Customer Experience! l WFM Tipsy Thursday EP 59

How does Workforce Management (WFM) impact employee and customer experience? This episode of WFM Tipsy Thursday dives into the balancing act of employee satisfaction and customer experience with expert insights from Sean Iller! 🚀

🔥 What You’ll Learn in This Episode:
✅ Why WFM is the key to balancing employee & customer happiness
✅ The biggest myth about employee experience (EX) – and why it’s a scam
✅ 6 Pillars of Employee Satisfaction – what truly makes employees feel valued
✅ The power of sponsorship & recognition in workforce success
✅ Why WFM plays a critical role in financial responsibility & job security

🌟 If you're a WFM leader, business owner, or operations manager, this episode is packed with actionable strategies to improve your workforce planning and leadership approach!

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Timestamps:
00:00 - Introduction
00:44 - The Role of Workforce Management in Employee Experience and Customer Experience
01:18 - The Balancing Act: Employee & Customer Satisfaction
02:14 - The Workforce Management Lifecycle & Employee Morale
03:20 - The Biggest Myth About Employee Experience (EX)
04:51 - Why Happiness is NOT the Goal – Valued vs. Valuable Employees
05:23 - The 6 Key Pillars of Employee Satisfaction
06:50 - Why Sponsorship is More Important than Mentorship
07:20 - The Role of WFM in Fiscal Responsibility & Job Security
07:53 - Final Takeaways & Closing Remarks



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#EmployeeSatisfaction #ContactCenter #OperationsManagement
#RealTimeAnalytics #AIinBusiness #WorkforceSuccess


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