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@Jobgarage

Dear Candidate,

 

Greetings from DXC Technology!

 

DXC is a fortune 500 Global IT Service leader, a merger of HPE and CSE is looking forward to hire Freshers / 0-3 Experienced candidates for the Technical Voice Process role.

 
 Technical Voice Process where we are looking for candidates with Excellent Communication skills along with Basic Technical knowledge.

 

Total Exp : 0-3yrs

Must Have Skills : Excellent Communication Skills ( Written + verbal ) ,  Basic Technical Skills related o Networking and hardware Trouble shooting.

Job Location : Bangalore

 

Interested Candidate are requested to update your details in the below link for the Interviews on 20-Aug ( Virtual ):

 

https://forms.gle/ewzNXs7G7omZBwKYA

 

Please refer to the below  Job description for more details :

 

JOB DESCRIPTION

 

  ROLE: Technical Support Engineer L1

Profile:

Troubleshooting Hardware / Networking/OS related queries of our global customers Over the Phone which involves working in different time zones

Take calls from Global customers and initiate the right response to them, positively and professionally

Provide remote solutions to problems, probe problems, and explain the solution in such a way that non-technical users understand

Willing to work in night shifts; Excellent written & spoken communication skills

 

 

Responsibilities

Answer contacts promptly and professionally

Log/Validate all contacts Call Handling Database

Resolve a high percentage of customer problems using the relevant tools and systems

Manage end to end all calls logged, providing regular updates to customers’ on-call status

Complete follow-on actions as appropriate

Invoke Escalation Procedures within defined time frames

Adhere to Policies & Procedures

Work to achieve individual and team goals

Protect confidential and sensitive information and materials

Observe strict compliance to licensing, copyright, and trademark legislation

Accomplish other duties as required

High Technical skillsets & Hands-on technical support experience

Ability to manage commitments to customers, managers, etc.

Work for Rotational Shifts including Night Shifts.

 

 

About DXC Technology

 

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.

Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.


Regards

DXC – TA Team