Скачать или смотреть Charlotte Lane & Kyle Probert on How to Manage Workplace Conflict Like a Unicorn

People often mistake communication for talking.

When,actually, one of the best ways to improve your communication is by listening and listening to connect not just to respond.

In this episode, Kyle Probert from APT Training and Charlotte Lane dish on communication tips and tools that will bring your business to a whole new level. Charlotte is the communication queen who set up her copywriting business and is now transitioning into helping others find their voice and communicate better. She also provides advice to businesses — including Kyle’s and mine! — on how to better communicate with our teams and with clients.

Charlotte has many tips and tricks you can start using RIGHT NOW to improve communication within your team.

For example, did you know that being silent is also a form of communication, and one that can instantly flip the switch and allow you to control the conversation?

Silence doesn’t make you weak, in fact, it gives YOU THE POWER!

Have you ever felt like your words are not coming across as you meant them? Communication styles vary from person to person and even the mood they are in can influence things! Charlotte explains the main four communication styles according to the DISC classification, which is an awesome tool you can use to streamline your interactions with others.

Remember, you are the one that needs to ensure what you are saying comes across clearly and is understood. This requires you to understand how the other person communicates and as Kyle puts it, you need to be able to empathise with them as well.

Are you ready to become a master communicator? What are you waiting for? LISTEN NOW!

Key points
(00:00): Welcome to Barrels and Business!
(04:28): Communication and connection are not just about talking more but also about listening more.
(07:34): Listening is not the same as being passive. It’s the best way to learn more about a situation and get additional information that allows you to understand what the next step is.
(13:08): The person sending the message needs to make sure it is understood as it was intended. Sometimes, reframing the message is the best way to make sure the information truly landed.
(19:04): The type of medium used to communicate ideas matters. For example, someone who understands written information better would benefit from getting an email, while people who get it just by listening benefit from verbal communication.
(31:10): It is important to adapt to be able to get your message across. It is not about using special words or phrases, it is about keeping in mind the context and the receiver of the message.
(34:16): There are different communication stages when interacting with someone new. After the initial exploratory phase, there comes integration in which a relationship starts to build.
(40:07): The specific changes that can take place when a team or relationship is deteriorating or ending its time working together.
(43:49): Disagreeing with someone is not a negative thing, there can be constructive conflict that leads to a better way to do things. However, focusing on the end result is instrumental to achieve a positive resolution.
(52:50): Biases can play an important role in communication and encouraging those who know more but are often quieter than others can be instrumental to achieve significant developments and innovation.
(01:03:01): Negative communication can have a very detrimental effect on the entire team and bad consequences for the business overall. If this is coming from one team member, cutting the limb to save the body might be necessary.
(01:12:09): Introducing communication strategies to the team by setting it in a way that focuses on the benefits and positive results that will come from implementing these tools.
(01:16:15): It is important for the team to understand why different types of personalities are needed to run a successful business.
(01:20:31): As part of a team, managers often need to put their agenda on a box and put that box on the shelf. Shelving your agenda allows you to truly listen and be there for your team members instead of worrying about the bottom line.

Connect with Me and the Barrels and Business Community

Facebook:   / barrelsandbusiness  
Instagram:   / jadegreenau  
Linkedin -   / jadegreenau  
YouTube:    / jadegreen  
Website: https://www.jadegreen.com.au/

Connect with Charlotte Lane and Kyle Probert

Instagram: @thecopyunicorn and @kyle_apt
Facebook:   / charlotte.lane.37  
Charlotte’s LinkedIn:   / charlotte-lane-a55969178  
Kyle’s LinkedIn:   / kyleprobert  

Mentioned resources
Kyle’s Episode http://bit.ly/ep24barrels
Love Languages test https://www.5lovelanguages.com/
DISC test https://discpersonalitytesting.com/fr...
Talent Dynamics Test https://www.tdprofiletest.com/
Brené Brown https://brenebrown.com/