Zendesk Bot Escalation Best Practices

In this video we look at best practices for escalations in the Zendesk Bot.

A good customer experience results in returning customers which in turns secures recurring revenue. Having recurring revenue stimulates business growth.

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Here's what we cover:
00:00 - Intro
00:19 - Backstory
01:07 - The Problem
01:45 - 1. It takes a few min
01:56 - 2. Ask for additional information
02:19 - 3. Transition from Chat to Messaging
02:51 - 4. Provide alternatives
03:27 - Demo
05:03 - Conclusions

Transition from Chat to Messaging part 1:    • Tips For Moving from Zendesk Classic ...  
Transition from Chat to Messaging part 2:    • Tips For Moving from Zendesk Classic ...  

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