The Intersection of CX and Client Success with Breanna Moreno of

Breanna Moreno, the Head of CX for Order Protection, oversees both customer support and client success. We dig into some great topics covering the intersection of these two funcions:

How she tailors her approach to serving end-user customer and clients
The top challenges her team has seen in the last few months
How Order Protection provides a positive customer experience to the small percentage of people submitting claims that get denied
The biggest learning or observation in CX from the past year
How she was a pioneer in using AI at a past role and how it fits into the industry now

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