The "Connected Customer" | Medallia's Ben Carmichael

Описание к видео The "Connected Customer" | Medallia's Ben Carmichael

With an increasingly complex mixture of channels, touchpoints, products, and services, compounded by shifts in customer behaviour and preferences; how do organizations best set themselves up to deliver personalized customer experiences in today’s omnichannel world? Medallia's Solutions Consultant, Ben Carmichael discusses this and shares his insight on the topic.

Masterclass from CMO Inspired Summit | Syon Park, London March 7th 2023

@inspiredBmedia || www.inspiredbusinessmedia.co.uk

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