How to Report a Lost or Stolen AIB Debit or Credit Card

If you have lost your card, or it’s been stolen, here’s a step by step guide on how to cancel your card.

Login to the AIB Mobile App and select the Cards menu.
If you have more than one card, swipe across to find the one that is lost then tap Cancel and replace my card.

From the list of options, choose either Lost Card or Stolen Card.

You will then see the address that the new card will be sent to, if this is correct, tap Yes.

Next, you need to confirm whether you want to keep the existing new PIN, or to ask for a new PIN.

Finally, check you are cancelling the right card and tap Confirm.

This screen confirms that you have successfully cancelled your card.

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland.