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With the expectation that AI will become a leading force for personalization and customer traceability, most vendors are expanding their integrated capabilities within their CX portfolios.

Enterprise CX requires strong foundations in areas such as sales, marketing, contact center, customer service, field service, and all other aspects of the customer touchpoints.

Oracle's CX product has undergone an interesting journey. The company made significant investments in advertising and commerce products, as well as other portfolio components.

However, they eventually decommissioned their advertising and commerce products and acquired one of the most expensive EHR platforms at that time.

This leads to the question: Where does Oracle Cloud CX stand today, and how does it compare with other leading offerings in the market?

So where does Oracle Cloud CX stand as of today and how does it compare with other leading offerings in the market?

Let's hear from experts Andy Pratico, Dave Crysler, Shrestha Dash, and Sam Gupta as they provide an independent assessment of Oracle Cloud CX.

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