Скачать или смотреть Why personalization is the secret to mastering hotel upsells

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In this latest episode of Hotel Moment, Brenna Turpin, Marketing Coordinator at Revinate, reveals why personalization is the key to effective upselling. With 91% of guests expecting personalized offers, generic promotions no longer work. Discover the "right guest, right message, right time" strategy that drives revenue, why attribute-based selling beats price cutting, and how Andronis in Greece increased upsell revenue by 600% year-over-year. Learn practical strategies for timing upsells perfectly, leveraging guest data for behavioral patterns, and building a property-wide upsell culture that generates an average of $83 per booking confirmation email.

Sign up for the Direct Booking Mastery Certification here: https://www.revinate.com/direct-booki...

Chapters:
00:00 - Intro
01:06 - Emotional intelligence in upselling
02:54 - Attribute-based selling vs. discounting
03:39 - Timing and placement of upsells
05:30 - Andronis success story: 600% revenue increase
06:45 - Direct Booking Mastery Certification

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