Скачать или смотреть Auto-Assignment of Tickets Based on CRM Owners In Zoho Desk

Here are some key points from this week's implementation:

-On new ticket creation, a flow is triggered
-Fetches Contact, and then Account information from CRM for Desk Contact on file for the ticket
-Writes owner of CRM Account (could be defined at Contact level) into Ticket as Ticket Owner

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