Скачать или смотреть Fixed Ops Roundtable — Using AI in a dealership (Featuring Numa EVP Automotive, Derek Simonds)

What if your dealership could talk back—and do it better than a BDC? In this episode of the Fixed Ops Roundtable, host Ted Ings sits down with Derek Simonds, EVP Automotive at Numa, to explore how AI is revolutionizing communication in car dealerships.

Derek walks through a simple but powerful 3-part framework for writing AI prompts that actually work:

1. Perspective – Define who the AI is responding as (e.g., service advisor, GM, technician).
2. Context – Outline the situation (customer call, missed appointment, angry voicemail).
3. Use Case – Specify the goal (book an appointment, de-escalate an issue, upsell a service).

From missed calls to CSI scores, they dig into how AI can drive real results—faster response times, higher RO revenue, and better customer experiences.

💡 You’ll learn:

How to craft prompts that make AI agents more human and helpful.
Why AI-native dealerships are the future of Fixed Ops.
What Numa is doing to turn communication chaos into measurable success.

🔧 Whether you're a GM, Service Director, or just trying to keep up with the latest in dealership tech, this episode is packed with practical takeaways you can use today.

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