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Opening the Door Without Pushing: A Hostage Negotiator’s Guide to Encouraging Others to Speak Freely

How do you move beyond “I’m fine” and get to the heart of what someone is really feeling?

In this short video, Nicky Perfect, BEM, shares a powerful perspective from her time as a hostage negotiator on how to create psychological safety — the key to deeper, more honest conversations.

Whether you lead a team, manage clients, or want to connect better with friends and family, this video will help you:
• Ask questions that invite openness
• Avoid unintentionally shutting people down
• Build trust and space for meaningful dialogue

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