Скачать или смотреть 🎥 Episode 1 — “Outcome Intelligence: The New CSM Operating System”

Welcome to Episode 1 of Season 2 of The CSM Show Mini-Series.

In this episode, we introduce Outcome Intelligence — the mindset shift redefining modern Customer Success.

For years, CS teams focused on adoption, activity, and sentiment.
But in 2026 and beyond, what truly matters is value realized.

In this episode, you’ll learn:

Why outcomes now matter more than usage

How modern CSMs anchor their work around impact

What Outcome Intelligence really means in practice

Why this shift is becoming the new operating system for Customer Success

This episode sets the foundation for the entire Season 2 mini-series and reframes how Customer Success leaders think about value, trust, and growth.

🎯 If you want to evolve from managing accounts to driving real outcomes, this is where to start.

Subscribe to The CSM Show for more Customer Success mini-series, leadership insights, and modern CS thinking.

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