Скачать или смотреть Ep 1: Why We Use Help Scout for Customer Success

You know it's important to have good customer success tracking for your small business, but choosing any new tool can be intimidating. In this week's episode, founder and CEO Nathan Tyler tells head of business dev Amanda Crooks about how he chose Help Scout, why it's better than competitors like Zendesk, and which KPIs he monitors on a weekly basis to ensure his business is running efficiently. Tune in weekly as we dissect different SaaS platforms, chat about business intelligence reporting, and discuss the most important KPIs for any small business to track.

Find out more at https://blinkmetrics.io/

Episode transcript: https://blinkmetrics.io/2024/10/15/he...
The 3 Things Every Customer Support Inbox Should Have: https://blinkmetrics.io/2024/09/26/he...