Скачать или смотреть Introducing Guest Service Gold Tourism (Spanish)

Guest Service Gold®: Tourism applies seven guest service "golden opportunities" to the broad spectrum of tourism.

Video scenarios feature real employees at a variety of tourism venues including restaurants, welcome centers, wineries and ski lodges, transportation, and airports to show employees how delivering exceptional guest service makes a real difference for your guests and for your business.

Offered online or in print, the training prepares employees for professional certification as a Certified Guest Service Professional (CGSP). Also available in Spanish.

Exclusively available through American Hotel & Lodging Educational Institute. More info at http://www.AHLEI.org/GuestServiceGold