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What does it take to not only survive but thrive in business for over 50 years?

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For Allen Langley, President and Owner of H&H Pest Control, the answer lies in gratitude, community involvement, and building relationships that last.

In this episode of The Kim Angeli Show, Kim sits down with Allen to discuss how a mindset of gratitude has allowed his business to weather economic downturns, navigate recessions, and foster loyalty in a highly competitive industry.

Allen shares the secrets behind his company’s longevity, revealing that it’s not just about offering great services—it’s about how you treat people. Whether it’s customers, employees, or community members, showing genuine appreciation and delivering outstanding experiences sets a business apart. This is the foundation of the mindset that has kept H&H Pest Control thriving for five decades.

Kim and Allen dive deep into the practical and philosophical principles of gratitude in business, inspired by teachings from the Go-Giver principles by Bob Burg. They explore how gratitude isn’t just a feel-good concept but a powerful tool for scaling businesses, increasing customer retention, and fostering long-term success.

If you’ve ever wondered how to transform your entrepreneurial mindset to build a sustainable and thriving business, this episode is for you. Whether you’re inspired by leaders like Alex Hormozi, Bob Burg, or Grant Cardone, the lessons in this episode will resonate with anyone looking to adopt a growth-oriented and service-driven approach to business and life.

00:00 Introduction to the Kim Angeli Show
00:22 Meet Alan Langley: A Journey of Gratitude
01:04 The Power of Gratitude in Business
02:29 Community Involvement and Customer Appreciation
05:53 Building Unique Customer Relationships
09:49 The Importance of Voice in Customer Relations
14:18 Solving Customer Problems with Gratitude
15:45 Conclusion and Final Thoughts

Key Takeaways:

The Gratitude Mindset: How a focus on service, appreciation, and relationships drives customer loyalty and business success.

Customer Retention Secrets: Why 68% of customers leave businesses due to perceived indifference and how to avoid being part of that statistic.

Community Involvement: How actively engaging with your local community can set your business apart and create a lasting legacy.

The Role of Voice in Business: Why meaningful, personal interactions still matter in an age of automation and AI.

Gratitude as a Competitive Advantage: How treating every interaction as an opportunity to serve creates a loyal customer base that becomes your biggest advocate.

Allen also explains how simple yet impactful habits, like sending unexpected gratitude cards or making meaningful phone calls, can strengthen relationships and improve customer retention. Kim highlights how these actions reflect a go-giver mentality—one that focuses on serving others without expecting immediate returns.

This episode isn’t just about pest control; it’s a masterclass for any entrepreneur looking to scale their business while staying grounded in values like service, appreciation, and integrity.