Скачать или смотреть Simplicity Sofas - Customer Amazement Role Model

Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert.

Professional speaker and New York Times bestselling author, Shep Hyken, talks about how by creating value and confidence the customer is willing to spend a little more. He also talks about a customer service superstar, Simplicity Sofas, and how the company was able to build strong customer relationships during a difficult period.

To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com.