Скачать или смотреть How to detect urgent tickets and use automatic routing in Zendesk

Stay ahead of critical issues by automatically identifying, tagging, and routing high-priority tickets in Zendesk. In this step-by-step guide, you'll learn how to set up smart workflows that detect when a customer is upset or having a poor experience — and route those tickets to the right agents fast.

🔹 What you’ll learn in this video:
✔️ How to create a dedicated support group for escalated tickets
✔️ Setting up triggers based on customer sentiment, CSAT scores, and ticket activity
✔️ Automatically assigning urgent tickets to the right team
✔️ Creating a view to monitor high-priority tickets in real time
Whether you're managing a large support team or aiming to improve customer retention, this video will help you proactively address at-risk interactions using the power of the Zendesk ticketing system.