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Best product management practice in government organisations will look startlingly familiar to anyone who's worked in a user-centric company. But what does it look like when the usual commercial drivers such as revenue, profits and investors are taken out of the picture?

In government, product is borne out of transparency, quite a lot of cake and a fanatical desire to serve the needs of users.

Join Jock Busuttil, former Head of Product for Ministry of Justice Digital and Government Digital Service (GDS) in the UK, as he discusses the acute challenges of culture clash. You'll also discover what can be achieved by highly motivated, principled and capable people when they set an example for the rest of an organisation - or the entire Civil Service - to follow.

In this webinar you will learn:
The benefits of transparency in all organisations
How to keep yourselves honest through peer reviews and published results
How continuous improvement applies to people as well as products

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Chapters:
0:00 Introduction
0:44 Context
3:00 The Ministry of Justice
3:40 Challenges of government digital
5:44 Freelancers vs civil servants
6:25 Brain drain
7:21 Overview of four topics
7:37 1) Building a community
12:37 More challenges
12:45 Culture clash
15:56 2) Open working
23:53 3) Keeping honest
25:34 4) Continuous improvement
27:26 Recap
30:50 Q: COVID-19 effect on open working?
32:49 Q: Recommended tools and methods?
35:23 Q: Interesting feedback from ministers?
37:44 Q: Benefits of a community of practice?
40:13 Q: How to balance cost vs value to users?
42:17 Q: Product and project managers working together?
46:08 Q: Other success metrics?

Jock Busuttil is the founder of Product People Limited, an author and a conference speaker. You can find out more about Jock at https://jockbusuttil.com

Product People Limited is a product management services company. We provide product managers on demand, coaching and training. We've been helping people build better products, more successfully, since 2012.

If you're trying to change your organisation's product culture, Product People can help. Contact us today at https://productpeo.pl/contact

#productmanagement #productleadership #governmentdigital