Скачать или смотреть CallFinder + Verve: Increase Member Satisfaction With More Time for Agent Coaching

CallFinder + Verve: Increase Member Satisfaction With More Time for Agent Coaching

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Описание к видео CallFinder + Verve: Increase Member Satisfaction With More Time for Agent Coaching

Verve Service Center Manager, Cheryl Beams explains how CallFinder monitors and scores hundreds of daily calls that flow through the call center for the credit union’s 20 locations. CallFinder has made it possible for Beams and her team to focus on coaching and quality monitoring, as well as look for trends within the calls so that they can react quickly and resolve any issues. Watch to learn more about how CallFinder saves time, improves MX, and why Beams would recommend CallFinder to any call center.

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