Скачать или смотреть How to Filter Contacts in the Inbox Section in HeroBot

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In this tutorial, we’ll show you how to filter contacts in the Inbox section in HeroBot to manage your conversations more efficiently.

The Inbox section allows you to organize and filter contacts in multiple ways, making it easier to stay on top of both live chat and bot interactions. You’ll learn how to navigate the three main folders: Human, which holds conversations handled by live chat; Bot, which contains automated chatbot interactions; and All, which combines both types of conversations.

We’ll also show you how to search for a contact by name, filter contacts based on channels such as Messenger, Instagram, and WhatsApp, and organize conversations by their assigned state to see which contacts are assigned to an admin and which are unassigned.

Using these filters helps you prioritize conversations, respond faster, and keep your Messenger organized, whether you’re handling leads, customer support, or general engagement. Regularly using Inbox filters ensures you don’t miss important messages and improves your overall workflow.

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